What are the Must Have Skills for Modern Field Service Engineers?
Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation,ServiceMax explore the findings of an exclusive independent research conducted by Field Service News Research and sponsored by ServiceMax.
In this second excerpt from the full one-hour long webcast, Oldland and Notter discuss both what the must-have skills of the field service engineer are likely to be in the not too distant future taking into account the impact of industry mega-trends such as servitization, digitalisation and an incoming army of millennials.
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Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.
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