For a long time the field service sector has understood the importance of service being a core differentiator amongst competing companies. However, the pandemic has in many areas had something of a...
Before the pandemic our industry was heading down a path towards becoming a much more customer-centric sector. In one way the last twelve months has truly affirmed the importance of being close to...
One of the key findings in our initial report from a study into the impact of the pandemic was that despite all of the challenges that the field service sector has faced in the last twelve months...
In the final feature from our series analysing an exclusive Field Service News Research project run in partnership with Salesforce we reveal three key areas of questions field service companies must...

Will the new normal see a sustained focus on service as a key differentiator?

Covid-19 - Mar 9, 2021

Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?

Covid-19 - Mar 4, 2021

Has the mood of optimism amongst the SMBs of the field service sector diminished as the pandemic drags on?

SMB - Mar 2, 2021

Three Key Questions Field Service Companies Must Ask Themselves

remote service - Feb 24, 2021

Will the new normal see a sustained focus on service as a key differentiator?

Covid-19 - Mar 9, 2021
For a long time the field service sector has understood the importance of service being a core differentiator amongst competing companies. However, the pandemic has in many areas...

Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?

Covid-19 - Mar 4, 2021
Before the pandemic our industry was heading down a path towards becoming a much more customer-centric sector. In one way the last twelve months has truly affirmed the importance...

Has the mood of optimism amongst the SMBs of the field service sector diminished as the pandemic drags on?

SMB - Mar 2, 2021
One of the key findings in our initial report from a study into the impact of the pandemic was that despite all of the challenges that the field service sector has faced in the...

Three Key Questions Field Service Companies Must Ask Themselves

remote service - Feb 24, 2021
In the final feature from our series analysing an exclusive Field Service News Research project run in partnership with Salesforce we reveal three key areas of questions field...
6 min read
remote service - Feb 19, 2021

What Are We Potentially Sacrificing in a Remote First Approach?

In this next feature in our series analysing an exclusive Field Service News Research project run in...
4 min read
remote service - Feb 17, 2021

Benefits of Adopting a Remote First Approach to Service Delivery

As we continue our series analysing an exclusive Field Service News Research project run in partnership with ...
4 min read
remote service - Feb 15, 2021

The Key Challenges Field Service Companies Face When Delivering Service Remotely

It is clear that as a result of the pandemic remote service delivery will become a big part of the new...
4 min read
remote service - Feb 12, 2021

How Do We Define Remote Service Capabilities?

So far in this series of features analysing the findings of an exclusive Field Service News Research project...

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    Field Service News Research runs regular research projects into the key areas of field service operations. If you would like to be added to our respondent group and take part in this research then please submit your details in the form below. Respondents receive an exclusive Executive Briefing Report after each project as well as being eligible to win a £50 Amazon voucher. 

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