Prior to the pandemic we had begun to see a shift away from traditional reactive service towards proactive service approaches. This in turn was beginning to lead towards a gradual adoption of...
As we continue our series fo articles from an exclusive FSN Research Beyond the Data report from an important study run in partnership with Salesforce we look at why remote service solutions must be...
In this next article from this Beyond the Data series run in partnership with Salesforce and focussing on remote service in the new normal, we ask what the wide variety in the sophistication of tools...
In the next article from our latest Beyond the Data report based on an exclusive Field Service News Research study run in partnership Salesforce looking at the rise of remote in service in the field...

Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?

IoT - Mar 25, 2021

Avoid an inside out approach that can be a barrier to effortlessness

remote service - Mar 24, 2021

The varying sophistication of tools used for remote service delivery

remote service - Mar 22, 2021

The greatest disruptor in three generations?

remote service - Mar 19, 2021

Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?

IoT - Mar 25, 2021
Prior to the pandemic we had begun to see a shift away from traditional reactive service towards proactive service approaches. This in turn was beginning to lead towards a gradual...

Avoid an inside out approach that can be a barrier to effortlessness

remote service - Mar 24, 2021
As we continue our series fo articles from an exclusive FSN Research Beyond the Data report from an important study run in partnership with Salesforce we look at why remote...

The varying sophistication of tools used for remote service delivery

remote service - Mar 22, 2021
In this next article from this Beyond the Data series run in partnership with Salesforce and focussing on remote service in the new normal, we ask what the wide variety in the...

The greatest disruptor in three generations?

remote service - Mar 19, 2021
In the next article from our latest Beyond the Data report based on an exclusive Field Service News Research study run in partnership Salesforce looking at the rise of remote in...

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

Recent Posts

6 min read
IoT - Mar 16, 2021

We have built the foundations for connected field service, now we must begin to actually use it

Our study confirmed what many of us in the industry suspected to be true. The infrastructure of connected...
5 min read
Covid-19 - Mar 11, 2021

What does the rise of remote service mean for on-site delivery?

Will the major outcome of the pandemic ultimately be the death of field service? With such a significant...
4 min read
Covid-19 - Mar 9, 2021

Will the new normal see a sustained focus on service as a key differentiator?

For a long time the field service sector has understood the importance of service being a core differentiator...
5 min read
Covid-19 - Mar 4, 2021

Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?

Before the pandemic our industry was heading down a path towards becoming a much more customer-centric...

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