As we continue our analysis of an exclusive Field Service News Research project run in partnership with FieldAware. we touch on one of the most critical questions of the moment - are we ready for...
In this latest article from our series analysing exclusive research run by Field Service News, in partnership with FieldAware, we explore how the value perception of field service delivery has...
In the latest feature in our series analysing the findings of an exclusive Field Service News Research project, run in partnership with FieldAware, we look at the balance of service agreements...
As we continue our analysis of an exclusive Field Service News Research project run in partnership with FieldAware we explore how customer relationships have changed for field service organisations...

Delivering Service in a World of Zero-Touch Requirements

Covid-19 - Oct 30, 2020

Has the Pandemic Shifted the Value Perception of Field Service?

Covid-19 - Oct 28, 2020

Transactional vs Partnership-Based Relationships

Covid-19 - Oct 26, 2020

The Changing Dynamic Of Customer Relations In A Post-Pandemic World

Covid-19 - Oct 23, 2020

Delivering Service in a World of Zero-Touch Requirements

Covid-19 - Oct 30, 2020
As we continue our analysis of an exclusive Field Service News Research project run in partnership with FieldAware. we touch on one of the most critical questions of the moment -...

Has the Pandemic Shifted the Value Perception of Field Service?

Covid-19 - Oct 28, 2020
In this latest article from our series analysing exclusive research run by Field Service News, in partnership with FieldAware, we explore how the value perception of field service...

Transactional vs Partnership-Based Relationships

Covid-19 - Oct 26, 2020
In the latest feature in our series analysing the findings of an exclusive Field Service News Research project, run in partnership with FieldAware, we look at the balance of...

The Changing Dynamic Of Customer Relations In A Post-Pandemic World

Covid-19 - Oct 23, 2020
As we continue our analysis of an exclusive Field Service News Research project run in partnership with FieldAware we explore how customer relationships have changed for field...

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

Recent Posts

4 min read
Covid-19 - Oct 19, 2020

Unprecedented Times, Untold Innovation

Across the following months we will be analysing the biggest research project undertaken by Field Service...
4 min read
KPIs - Mar 19, 2020

Are We Drowning in Field Service Data or Standing on a Pot of Gold?

In the fourth part of this research project we look at the question of data. There is unquestionable value in...
4 min read
KPIs - Mar 12, 2020

Field Service KPIs: Always Changing, Always the Same.

In the third part of our analysis of the Field Service News Research project exploring the core Key...
4 min read
KPIs - Mar 5, 2020

Why the numbers of KPIs field service companies monitor is changing...

In the second part of this research analysis, we now look at our why and how the numbers that field service...
6 min read
field service - Feb 17, 2020

Brave New World: Digitalisation and Servitization

  In the first part of a new series of features in which we will explore the latest exclusive field service...

    Add Your Voice to Our Research Panel

    Field Service News Research runs regular research projects into the key areas of field service operations. If you would like to be added to our respondent group and take part in this research then please submit your details in the form below. Respondents receive an exclusive Executive Briefing Report after each project as well as being eligible to win a £50 Amazon voucher. 

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